We founded Malcolms in 2003 with a desire to provide a highly professional, personal and trustworthy service. With experience working in local estate agency in Cambridgeshire since 1986, we pride ourselves on our exemplary understanding of the local property market.
We have coupled our wealth of experience with a refreshing approach to estate agency, continuously seeking out change and ways to improve our service to customers. We have strived to challenge the traditional industry paradigm, embracing a business model of customer advocacy. A model that is all about you.
As directors we remain fully hands on, providing the continuity, expertise and enthusiasm which has made Malcolms market leaders in your local area. Michael joined us in 2017 with management experience in the retail sector. Slightly frustrated with the confines of a large corporate business, he has thrived in our independent estate agency. Both landlords and tenants would agree with us that his customer service far exceeds expectation.
Duncan Weller – landlord
Finalist in 2019 at the EA Masters BEST estate agent guide; we have continued to be rated Exceptional in subsequent guides.
One of our proudest moments came when we were recognised for our expertise and longevity to write an article in Best Practice Representation for The Parliamentary Review. We were chosen as just one of eight estate agents nationally.
Over the last few years, the property industry has seen many changes. The level of home-ownership is decreasing, as well as the number of times people move home. The lifestyle decisions and economic factors mean more people are renting than buying leading to fundamental shifts in estate agents operations. Government legislation has also changed significantly; The General Data Protection Regulation Act 2018, the Fifth Directive for Anti Money Laundering and Terrorism Act 2019, and The Tenant Fee Ban Act 2019. Around the corner will be the formal Licencing of all estate agents and The Renters Rights Bill.
So, in 2019, we made the big decision to concentrate on our Lettings business. The time spent managing the portfolio for our landlords, keeping up to date with compliance and regulations, and ensuring our tenants were safe meant that we needed to dedicate 100% of our time to Lettings and Property Management if we wanted to continue our commitment to customer advocacy.
In 2020 we studied and passed the Level 3 Award in Lettings & Property Management from Industry Leaders Propertymark This enabled us to follow our commitment to offer both landlords and tenants a truly professional service they could trust.
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